FAQs
Help Centre
Welcome to the Simple Nourish Co Help Centre.
We've answered some of the questions we're asked most often. If you can't find what you're looking for, please don't hesitate to get in touch through our Contact Us page—we're always happy to help.
Orders & Delivery
Do you offer free delivery?
Yes. We offer FREE Standard UK Delivery on all orders over £50.
Orders under £50 are charged a flat-rate delivery fee of £3.99.
Where do you deliver?
We currently deliver throughout the United Kingdom.
We're excited to expand our delivery options in the future as Simple Nourish Co continues to grow.
How long will my order take to arrive?
Orders are usually processed within 1–2 business days, with standard UK delivery typically taking 2–5 business days after dispatch.
You'll find more information on our Shipping & Delivery page.
Can I track my order?
Where tracking is available, you'll receive a tracking email once your order has been dispatched.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible.
We'll always do our best to help, although changes may not be possible once an order has been processed or dispatched.
Returns & Refunds
Can I return an item?
Yes. Eligible physical products can be returned within 30 days of delivery, provided they're unused and returned in their original condition.
Please see our Refund Policy for full details.
What if my item arrives damaged or faulty?
If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.
Including photographs of the item and packaging will help us resolve the issue quickly.
How long do refunds take?
Once your return has been received and approved, refunds are issued to your original payment method.
Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear.
Digital Products
How do I receive my digital purchase?
Digital products are delivered electronically.
Once your purchase is complete, you'll receive access to download your files.
Can I return a digital product?
Because digital products are available immediately after purchase, they're generally non-refundable once accessed or downloaded, except where required by UK law or where the product is faulty.
What if I'm having trouble accessing my download?
If you're experiencing any issues with a digital product, simply get in touch and we'll be happy to help you access your purchase.
Books
Where can I buy your books?
Our books are available through Amazon.
When you choose to purchase one of our books, you'll be securely redirected to Amazon to complete your order.
Why am I being redirected to Amazon?
We partner with Amazon to make our books easily available to readers.
Orders for books are completed through Amazon and are subject to Amazon's own ordering, delivery and returns policies.
General Questions
Will you be adding more products?
Yes! We're continually growing our collection and carefully selecting quality kitchen essentials and helpful resources that support everyday cooking.
Be sure to check back regularly or join our mailing list to hear about new arrivals and exclusive offers.
How can I contact Simple Nourish Co?
If you have a question that isn't answered here, we'd love to hear from you.
Simply visit our Contact Us page and we'll get back to you as soon as possible.
Do you offer discounts or special offers?
From time to time, we may offer exclusive promotions, seasonal offers and subscriber-only discounts.
The best way to stay informed is by joining the Simple Nourish Co mailing list.
Still need help?
If you haven't found the answer you're looking for, please visit our Contact Us page. We'll do our best to help and aim to respond as quickly as possible.