Refund Policy

Effective Date: 4 July 2026

At Simple Nourish Co, we hope you love every purchase you make with us. If something isn't quite right, we'll do our best to resolve the issue quickly, fairly and with as little hassle as possible.

This Refund Policy explains your rights when purchasing from our website and how we handle returns, refunds and exchanges.

Physical Products

We accept returns on eligible physical products within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging where reasonably possible.
• Include any accessories, manuals or components supplied with the product.
• Be suitable for resale.

Unfortunately, we cannot accept returns for items that have been used, damaged after delivery (unless faulty), or returned in an unsaleable condition.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if your item is damaged, faulty or if you have received the wrong product.

To help us resolve the issue quickly, please include:

• Your order number.
• A brief description of the issue.
• Photographs of the item and packaging where applicable.

Where a product is confirmed to be faulty, damaged or incorrect, we'll arrange an appropriate resolution, which may include:

• A replacement item;
• A repair where appropriate; or
• A full refund.

Where the return is due to our error or a faulty product, we'll cover any reasonable return postage costs.

Your statutory rights under UK consumer law remain unaffected.

Change of Mind Returns

If you change your mind, you may return eligible items within 30 days of delivery.

Items must meet the eligibility requirements outlined above before a refund can be issued.

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning unwanted items.

Refunds

Once we've received your returned item (where a return is required), we'll process your refund as quickly as possible.

Approved refunds will be made to your original payment method.

Depending on your payment provider, it may take up to 10 business days for the refund to appear in your account.

Original delivery charges are non-refundable unless required by law or where the return is the result of our error or a faulty product.

Digital Products

Our website offers both free and paid digital products.

Due to the nature of digital content, purchases of downloadable digital products are generally non-refundable once they have been accessed or downloaded, except where required by applicable UK law or where the product is faulty, defective or not as described.

If you experience any technical issues accessing your digital purchase, please contact us and we'll be happy to help.

Amazon Purchases

Some books featured on the Simple Nourish Co website are available to purchase through Amazon.

These books are sold directly by Amazon and are not purchased from Simple Nourish Co. Any questions relating to payment, delivery, returns or refunds for Amazon orders should be directed to Amazon and will be subject to Amazon's own policies.

How to Request a Return

If you'd like to request a return, please contact our customer support team and include:

• Your name.
• Your order number.
• The item(s) you wish to return.
• The reason for your return.

We'll provide clear instructions on the next steps.

Please do not return items without contacting us first, as this may delay the processing of your return.

Your Consumer Rights

Nothing in this Refund Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please visit our Contact Us page. We're always happy to help.

Thank you for choosing Simple Nourish Co.